Product Certification and Safety
Q: Are your products officially NIJ certified?
A: Yes, all bulletproof products are rigorously tested to NIJ standard bulletproof. You can download it directly from the website or send an email to our customer service email address to obtain it.

Q: What NIJ protection levels do your bulletproof plates/vests meet?
A: Our equipment meets NIJ rifle threat protection level III/IV standards and pistol threat protection level IIIA standards. Specific level information can be found on each product page.

Q: How can I verify the authenticity of your NIJ test report?
A: Please open the pop-up window on the right side of the website and we will download the signed original test report and certificate to cross-check with our testing partner's database.

Warranty and Returns
Q: What does the 10-year warranty cover?
A: The warranty covers manufacturing defects, material defects, and NIJ-specified ballistic performance. Damage caused by normal wear and tear/misuse is excluded.

Q: Can I return the equipment if it doesn't fit?
A: Yes! Please use our 30-day free return and exchange policy.

Q: Do I need a reason to initiate a return?

A: No. Unused, undamaged items in their original packaging can be returned or exchanged within 30 days for any reason.

Shipping and Customs Duties

Q: How is "Free Worldwide Shipping" handled?

A: We cover all logistics costs through UPS/DHL/FedEx. Duties/taxes are prepaid by us - you don't have to pay anything on delivery.

Q: What is the average delivery time?

A: Most countries/regions require 5-8 business days. You can track your order in real time through our portal.

Q: Are there any restricted countries/regions for armor shipping?

A: We can deliver to 99% of countries and regions in the world (war-torn countries may be affected).

Product Use and Care
Q: How do I choose the right armor size?

A: Use our size guide or contact customer service to get the size. Bulletproof vests/plates are available in S-XXL and various colors and styles.

Q: Can my vest be washed?
A: Only the outer straps can be washed. Never soak the plates in water - only wipe with a damp cloth.

Q: What is the lifespan of an unused body armor?
A: 5-7 years if stored properly (cool, dry, flat). Warranty covers replacement if performance deteriorates within 5 years.

Technical Compatibility
Q: Are your plates compatible with other brands of straps?
A: Yes. Our plates fit most industry standard vests. Please check the product specifications for dimensions.

Q: Does the helmet include a NVG mount?
A: Some models include a NVG cover attachment. Please filter by "NVG Compatible" in the Helmets category.

Order Support
Q: How can I contact 24/7 customer service?
A: Please email support@tophelmetfan.com and you will receive a prompt response.

Q: Can I cancel/modify my order after payment?
A: Please contact us immediately. If the order has not yet entered the shipping process, changes or cancellations can be made at no charge.

Special Requests
Q: Do you offer custom sizes for tactical gear?
A: Yes! Please submit sizes via our custom armor request form or email support@tophelmetfan.com (48-hour quote available).

Q: Are there discounts for bulk/military/low-risk orders (LEO)?
A: Yes, please email support@tophelmetfan.com and include your agency/organization details for tiered pricing.

Compliance & Security
Q: Is my payment information secure?
A: Absolutely. We use PCI-DSS compliant encryption and never store card information.

Q: Are purchases anonymous?
A: Yes. For discretion, orders will be shipped in plain packaging without branding.